Booking Terms and Conditions

Below, you can read about our payment conditions that apply when booking a stay at any of ESS Hotel Group AB (ESS Group) destinations. The payment conditions apply to bookings with us, including bookings through our website, by phone, and via third parties. If different terms apply to your booking via a third party, they will be stated in the third party’s terms. Special conditions apply to conference and group bookings. Please contact us if you have any questions.

We always aim to offer smart, convenient, and simple solutions for you as a customer. That’s why we have chosen to collaborate with Klarna, giving you the flexibility to decide how you want to make payments.

All payment methods are easy and tailored to different preferences and needs, providing you with a better overview as all payments are consolidated in one place. You choose whether to pay immediately, later, or split your payment, based on what suits you best. Learn more here: www.klarna.com

The cancellation and amendment policies for your booking depend on the type of booking made and the destination it applies to. Always check the rules that apply to your booking, which you’ll find during the booking process and in your booking confirmation.

It may take up to 14 days before your refund appears in your account. If you haven’t received your refund within 14 days, please contact us. For refunds handled by Klarna, more information can be found here: https://www.klarna.com/se/kundservice/hur-lang-tid-tar-en-aterbetalning/

The agreed-upon prices are binding for both parties. However, ESS Group reserves the right to adjust prices due to increased taxes and fees or other circumstances beyond ESS Group’s control.

Events beyond the control of the contractual parties—such as strikes, lockouts, fires, etc.—that make it impossible to fulfill the obligations in this agreement entitle both parties to terminate the agreement without liability for compensation.

The following payment methods are accepted: Klarna for purchases through our website, NETS Easy for purchases over the phone and on-site at the destination (applicable to credit and debit cards: Visa, Mastercard, Apple Pay, American Express, and Swish), Vipps for payments in Norway, and Mobilepay for payments in Denmark.

All of ESS Group’s destinations in Sweden are cashless. Destinations in Denmark and Norway accept cash as payment.

The destination is not obliged to accept credit or debit cards, checks, vouchers, or foreign currency unless the hotel has offered to do so.

ESS Group reserves the right to terminate the agreement if valid identification cannot be provided. All destinations have a minimum check-in age of 18 years.

At the time of confirmation, ESS Group reserves the right to request a payment guarantee.

We (ESS Hotel Group AB) process your personal data for three (3) years in accordance with our privacy policy, read more here: ESS Group – Privacy Policy

If you provide personal data belonging to someone other than yourself, you are responsible for ensuring that this disclosure is made with the consent of the individual.

Please only provide sensitive personal data that are necessary for us to know in order to provide you with a good experience.

If you have any questions regarding the payment terms, please contact us via email at friends@essgroup.se or by phone at +46 775 553 553.